Refund Policy

Effective Date: 01/01/2025

Last Updated: 01/01/2025

At Clickables Limited Liability Company (“Company,” “we,” “us,” or “our”), customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we are happy to assist you with returns, refunds, or exchanges in accordance with this Refund Policy.

By making a purchase on click-ables.com (the “Website”), you agree to the terms of this Refund Policy.

1. Eligibility for Refunds and Returns

To be eligible for a return or refund, the following conditions must be met:

The return request must be made within 7 days of receiving your order (standard is 30 days, but you can customize this).
The item must be unused, in its original condition, and in its original packaging with all tags, labels, and accessories intact.
Proof of purchase (such as an order confirmation email or receipt) must be provided.
Certain items, such as personalized products, digital downloads, perishable goods, and clearance items, may not be eligible for return or refund.

2. Non-Refundable and Non-Returnable Items

We do not accept returns or refunds for the following items:

Personalized or Custom Items (e.g., engraved, monogrammed, or special-made-to-order products).
Perishable Goods (e.g., food, flowers, or other items with a limited shelf life).
Health & Hygiene Products (e.g., cosmetics, skincare, personal care items, undergarments, and face masks).
Digital Products & Gift Cards (e.g., e-books, software, downloadable content, or prepaid cards).
Clearance or Final Sale Items (these are marked as non-returnable at the time of purchase).

3. How to Request a Return or Refund

If your item is eligible for a return or refund, follow these steps:

Contact Us
- Email our customer support at info@click-ables.com with your order number, reason for return, and supporting images (if applicable).
- You can also call us at +1 (832) 264-3814 for assistance.
Receive a Return Authorization
- Once your request is approved, we will provide a Return Authorization (RA) number and instructions for shipping the item back.
Ship the Item Back
- Pack the item securely and include all original packaging, manuals, accessories, and proof of purchase.
- Clearly write the Return Authorization (RA) number on the package.
- Ship the item to the return address provided by our customer service team.
Processing Your Refund
- Once we receive the returned item and inspect it, we will process the refund to your original payment method within [X] business days.
- Refunds may take 5-10 business days to appear in your account, depending on your bank or payment provider.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 2 days of delivery. We will:

Offer a replacement at no additional cost.
Provide a prepaid return shipping label if the issue is due to our error.
Issue a full refund if a replacement is unavailable.

Please provide clear photos of the item showing the defect or damage to expedite the resolution process.

5. Late or Missing Refunds

If you haven’t received your refund yet:

Check your bank account again.
Contact your credit card company—it may take some time for the refund to be officially posted.
Contact your bank—there may be a processing delay.
If you still haven’t received your refund after 10 business days, please contact us at info@click-ables.com.

6. Exchange Policy

We allow exchanges for eligible items within 7 days of purchase, subject to stock availability. If you wish to exchange an item:

Contact us at info@click-ables.com to confirm exchange eligibility.
Return the original item following the return instructions above.
Once we receive and inspect the item, we will send the replacement item.

If the exchanged item is of higher value, you will be responsible for the price difference. If it is of lower value, we will issue a refund for the difference.

7. Shipping Costs for Returns

If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping costs.
If the return is for customer reasons (e.g., changed mind, wrong size), the customer is responsible for return shipping costs.
We recommend using a trackable shipping service or purchasing shipping insurance for high-value items. We are not responsible for lost return shipments.

8. Cancellations

You may cancel your order within 6 hours of placing it for a full refund. Once an order is processed or shipped, cancellations are no longer possible, and you must follow the return process.

9. International Orders

For orders shipped outside the United States, the following policies apply:

Customers are responsible for any customs duties, taxes, or import fees.
Return shipping costs for international orders are not covered by Clickables.
Refunds for international orders are issued only after we receive the returned item.

10. Changes to This Refund Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with a revised “Last Updated” date. Please review this policy periodically.

11. Contact Us

For any refund or return inquiries, please contact us:

📧 Email: info@click-ables.com
📞 Phone: +1 (832) 264-3814
📍 Address: 5826 New Territory Blvd., #932, Sugar Land, Texas, 77479

We are here to help and ensure you have a great shopping experience with Clickables!

REFUND POLICY